10 things to remember when dealing with other people - a list without irony

1) Unorganised people are simply creative and open to the spirit of the moment

2) Whilst organised people are bureaucratic dictators stifling innovation

3) My phone always goes to voicemail but you need to always answer your phone

4) People who think the market always delivers the best solution aren't very observant

5) In a meeting most attendees won't have read the papers

6) Most people's planning horizon is four weeks ahead - apart from their holidays

7) I may not always reply to your messages but you need to reply to all of mine immediately

8) When people say the regulations require X they can rarely cite the clause that says that

9) And the regulations mostly call for reasonable endeavors rather than specific actions

10) When you are talking to others they're mostly thinking about what they want to say next